Last Updated: 15 October 2023
At Orbkraft (“Orbkraft”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, use our coworking services, submit an enquiry, make a booking or payment, or otherwise interact with us.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
1. About Orbkraft
Orbkraft provides coworking and workspace-related services, including furnished workspaces, dedicated desks, shared seating, meeting/work areas, and related office facilities.
Business Name: Orbkraft Co-working Space
Address: Shri Bhairav Plaza, DPS Road, Shobhagpura
Email: orbkraft@gmail.com
Phone: +91-9624111040
Website: https://www.orbkraft.com
For privacy-related questions or requests, you may contact us using the details above.
2. Information We Collect
Depending on how you interact with us, we may collect the following information:
A. Information You Provide Directly
When you contact us, enquire about our workspace, register for membership, make a booking, or use our services, we may collect:
- Full name
- Mobile/telephone number
- Email address
- Company or organisation name
- Business address
- Billing information
- GST details, where applicable
- Membership or workspace details
- Booking and attendance information
- Communication and enquiry details
- Information provided through forms on our website
- Any other information you voluntarily provide to us
B. Payment Information
If you make a payment to Orbkraft, payment information may be processed by our payment gateway, bank, or other authorised payment service provider.
We generally do not store complete debit card, credit card, CVV, UPI PIN, banking passwords, or other sensitive payment credentials on our own systems.
Payment providers may collect and process information in accordance with their own privacy policies and terms.
C. Information Collected Automatically
When you visit our website, certain information may automatically be collected, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Time spent on pages
- Referring website
- Approximate location derived from IP address
- Website interaction and usage information
- Cookies and similar technologies
This information helps us understand website usage and improve our services.
D. CCTV and Security Information
For the safety and security of members, visitors, employees, and property, Orbkraft may operate CCTV cameras at its premises.
CCTV footage may capture your image and activities within monitored areas.
CCTV footage is used primarily for:
- Security and safety
- Prevention and investigation of theft, fraud, or misconduct
- Protection of members, visitors, employees, and property
- Investigation of incidents
- Compliance with applicable legal requirements
CCTV cameras are not intended to be installed in areas where individuals have a reasonable expectation of privacy, such as washrooms.
3. How We Use Your Information
We may use your personal information for the following purposes:
- To respond to enquiries and requests
- To provide coworking and workspace services
- To process memberships, bookings, and registrations
- To manage workspace access and attendance
- To process payments and issue invoices
- To communicate with you regarding your membership or booking
- To provide customer support
- To maintain business and accounting records
- To improve our website, workspace, and services
- To understand website usage and visitor preferences
- To maintain security at our premises
- To prevent fraud, misuse, or unauthorised access
- To comply with applicable laws, regulations, court orders, or government requests
- To protect our legal rights and interests
- To send service-related communications
- To send promotional communications where permitted by applicable law
We will not use your personal information for purposes that are materially different from those described in this Privacy Policy without appropriate notice or consent where required by applicable law.
4. Marketing and Promotional Communications
From time to time, we may send information about Orbkraft, workspace availability, offers, events, promotions, or other services.
Where required, we will obtain appropriate consent before sending promotional communications.
You may request that we stop sending promotional communications at any time by contacting us or using the unsubscribe option provided in the communication.
Please note that even if you opt out of promotional communications, we may still send important service-related communications, such as booking confirmations, invoices, membership notices, payment reminders, security notifications, or other necessary communications.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality and understand how visitors use our website.
Cookies may be used for purposes such as:
- Remembering preferences
- Improving website functionality
- Measuring website traffic
- Understanding visitor behaviour
- Website security
- Marketing and advertising, where applicable
We may use third-party analytics or website services, such as Google Analytics or similar tools.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
6. Sharing of Personal Information
We do not sell or rent your personal information to third parties.
We may share personal information with trusted third parties where reasonably necessary to operate our business or provide our services, including:
- Payment gateways and financial institutions
- Website hosting and technology service providers
- IT and software service providers
- Accounting, billing, and professional service providers
- Communication and messaging service providers
- Security and facility-management service providers
- Analytics providers
- Government authorities, law enforcement agencies, courts, or regulators where legally required
- Professional advisers such as lawyers, accountants, or auditors
- Other service providers acting on our behalf and subject to appropriate confidentiality obligations
Third parties receiving information from us are expected to process it only for legitimate and authorised purposes.
7. Data Security
We take reasonable technical, organisational, and administrative measures to protect personal information against unauthorised access, alteration, disclosure, loss, misuse, or destruction.
However, no method of electronic transmission, storage, or internet communication can be guaranteed to be completely secure.
Accordingly, while we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted to or stored by us.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Providing our services
- Maintaining business and accounting records
- Fulfilling contractual obligations
- Resolving disputes
- Preventing fraud or misuse
- Complying with legal, regulatory, tax, or accounting requirements
- Protecting our legal rights
Retention periods may vary depending on the type of information and the purpose for which it is maintained.
CCTV footage may be retained for a limited period depending on operational, security, storage, and legal requirements, unless longer retention is necessary for investigating an incident or complying with a legal requirement.
9. Your Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to:
- Request information about personal data held by us
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally permissible
- Withdraw consent where processing is based on consent
- Request information about how your personal data is being processed
- Raise a concern or grievance regarding the handling of your personal information
To exercise any applicable rights, please contact us using the details provided in the Contact Us section.
We may need to verify your identity before processing certain requests.
Some requests may be subject to legal, contractual, security, or regulatory limitations.
10. Children’s Privacy
Our website and coworking services are intended primarily for adults and businesses.
We do not knowingly collect personal information from children for purposes that are not permitted under applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, applications, payment services, social media platforms, or other external services.
Orbkraft is not responsible for the privacy practices, security, content, or policies of such third parties.
We recommend reviewing the privacy policy of any third-party website or service before providing personal information to it.
12. Business Transactions
If Orbkraft undergoes a merger, acquisition, restructuring, sale of assets, investment, or other business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
Any such transfer will be handled in accordance with applicable privacy and data-protection requirements.
13. Legal and Regulatory Compliance
We may collect, use, retain, or disclose personal information where necessary to:
- Comply with applicable laws and regulations
- Respond to lawful requests from government authorities
- Comply with court orders or legal processes
- Detect or prevent fraud, security incidents, or unlawful activities
- Protect the rights, property, and safety of Orbkraft, our members, visitors, employees, or others
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
We encourage you to review this page periodically to remain informed about how we handle personal information.
15. Grievance and Privacy Contact
If you have any questions, concerns, complaints, or requests relating to your personal information or this Privacy Policy, please contact:
Orbkraft
Privacy/Grievance Contact: [Name/Designation]
Email: [Privacy Email Address]
Phone: [Phone Number]
Address: [Complete Business Address]
We will make reasonable efforts to review and respond to your request within the period required under applicable law.
16. Applicable Law
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes relating to this Privacy Policy shall be subject to the jurisdiction of the courts having appropriate jurisdiction over Orbkraft’s place of business, unless otherwise required by applicable law.